Last updated: 13/11/2025

¡Playa Listo! (“we,” “our,” “us”) provides beach gear rentals to customers visiting Puerto Vallarta. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book rentals, or communicate with us.

1. Information We Collect

Information You Provide

We collect the following when you place an order or contact us:

• Name

• Email address

• Phone number

• Payment information (processed securely through Stripe; we never store full credit card numbers)

• Rental details and preferences

Automatically Collected Information

When you visit our site, your browser may automatically send:

• IP address

• Device and browser type

• Pages viewed

• Basic analytics data (nothing creepy)
   

Information from Payment Processor

Stripe may send us:

• Payment status

• Last 4 digits of your card

• Authorization status for security deposit holds

We do not receive or store full credit card numbers.

 

2. How We Use Your Information

We use your information to:

• Process and manage your rental order

• Communicate about your booking (confirmations, pickup instructions, returns)

• Place and release temporary security deposit holds

• Improve our website and service

• Comply with legal requirements

We do not sell or rent your information to third parties. Ever.

3. Security Deposit Holds

We place a temporary authorization hold via Stripe. This is not a charge; it’s released once items are returned undamaged. Stripe handles all payment data securely under PCI-compliant standards.

4. How We Share Information

We only share information with:

• Stripe (to process payments and authorization holds)

• Website service providers (hosting, analytics; they only access what they need)

We don’t share personal information with advertisers or other third parties. Ever.

5. Cookies & Tracking

Our website may use basic cookies to:

• Keep your shopping cart active

• Improve site performance

• Track anonymous usage analytics

You can disable cookies in your browser. The site may still work; it might just feel a bit like a beach day without sunscreen: possible, but riskier.

6. How We Protect Your Information

We use:

• Encrypted connections (HTTPS)

• Stripe’s secure payment processing

• Limited access controls for customer info

No online system is perfect, but we take all reasonable steps to safeguard your data.

7. Your Rights

Depending on where you live, you may have rights like:

• Requesting access to your data

• Updating or correcting your information

• Requesting deletion

• Opting out of non-essential emails

To make a request, contact us at: hola@playalisto.com

8. Children’s Privacy

We do not knowingly collect information from children under 13.
If somehow a toddler books a cooler on their own, please notify us immediately.

9. Changes to This Privacy Policy

If we update this policy, we’ll post the new version on this page and update the “Last updated” date.

10. Contact Us

Questions about this policy or your information?
Email: hola@playalisto.com
Website: playalisto.com